Say Hello
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In

Progressive Grocer: Dos and Don’ts of Grocers’ Feedback Surveys

Share

Grocers can’t afford to put customer feedback on the back-burner, and finding the right solution for collecting reviews can give them the insights they need to succeed. CEO Georgina Nelson tells Progressive Grocer the dos and don’ts of gathering customer feedback.

To read the full article, click here.

 

Share
Author

TruRating

Real people, trusted feedback.
At TruRating, we capture real-time, transaction-linked feedback at scale. Integrating with point of sale systems and other touchpoints, we provide retail businesses with reliable customer insights to drive improvements, enhance experiences, and boost performance.

Related content

holiday webinar 2024

Webinar recap – key retail strategies for holidays 2024

Maximize holidays 2024 sales with expert tips on timing, promotions, and more. Check out our store ops holiday webinar and checklist.
Groceryshop-Blog-Image-2

What happened in Vegas – our Groceryshop 2024 report 

Catch up on Groceryshop 2024! Explore retail media innovations, customer feedback trends, and more. Dive into our full report.
October-24-Webinar-Blog-Image

5 takeaways from our conversion analysis masterclass 

Every retailer wants to convert more non-purchasers into purchasers. But for as long as there have been stores, how retailers understand non-shoppers has largely stayed the same – focus groups and surveys, repeated over and over again. 
retail metrics

Retail metrics – 27 key metrics for your business

Understanding and tracking the right retail metrics is important for any retailer aiming to stay competitive and thrive. Measuring the right metrics provides the insights to make informed business decisions, optimize operations, and enhance customer satisfaction.
July-24-Webinar-Blog-Image

Webinar | “Is self-checkout dead?”

Self-checkout remains the hottest topic in retail. So, we thought: why not ask customers what they think? 🤔 In our latest webinar, we took a deep dive into the topic (still) splitting retail, with data from our latest 2024 report into self-checkout and analysis from award-winning supermarket chain Longo's.
retail tech webinar

Webinar | Worth it or wasted? The retail tech investments connecting with consumers

From apps and bots, to sustainability and sourcing – global spending on retail technology will reach $263bn by 2027, according to Gartner. But what’s actually having an impact on customer experience?
March-24-Webinar-Recap-Blog

Webinar | The launch of Open CX with guests Fortnum & Mason

Customer experience in retail just isn’t working. You’re hearing from your angriest 1% of customers. They’re skewing your decision-making and not helping generate ROI. And worst of all: they still go online and trash your business. During exclusive webinar, we unveiled a better way of doing things: Open CX.
Shoptalk-Blog-Image

5 takeaways from Shoptalk 2024 – POS feedback, retail media, and the rise of Open CX

TruRating hit Las Vegas last week for Shoptalk 2024, the annual gathering of retail and CPG leaders. Our CEO Georgina Nelson took to the stage to unveil Open CX, a new, better way to do customer experience. And unlike the old Vegas motto, we’re going to tell-all about what happened there...

Worth it or wasted? The consumer view on retail technology in 2024.

  • Download report

TruRating for business

Take a more open approach to customer feedback

Discover TruRating for business
Request a FREE demo

Products

Company

Resources

Facebook Twitter Youtube Instagram Linkedin
IS 683019

Solutions

  • Tutorials
  • Grocery
  • Convenience
  • Fuel
  • Economy
  • Resturant
  • Hospitality
  • E-commerce
  • Government

Products

  • Instore
  • Digital
  • Post Purchase
  • Consumer Engagement

Company

  • What we believe
  • Our Vision
  • How we are changing the world
  • How can you help?

Resources

  • Case Studies
  • News
  • Insights
  • Press
  • Partners

Trial a free demo

Facebook Twitter Youtube Instagram Linkedin

© 2025 TruRating All Rights Reserved

Website built by MyWork

Share this page
Copy URL

Download Report

Worth it or wasted? The consumer view on retail technology in 2024.

Request a demo

Connect with a TruRating representative for more information on our solutions.

You’ll be in great company...

logo-new-balance-colour.png

“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

five-below-icon

“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls