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How to make the most of the holiday season – a retail guide.

While it may feel like the holiday season is still a little while off, it’s a given truth of retail life that the season tends to creep up earlier and earlier each year. While for some, this might be enough to make you want to exclaim ‘Bah Hambug!’, the fact of the matter is holiday sales are stronger than ever

October 25, 2019

Operations

Has an experience-focused HMV found its mojo again?

October 16, 2019

Operations

How did I do?

September 19, 2019

Is Nordstrom putting customer convenience above the competition?

September 11, 2019

Operations

3 CX Improvements to drive revenue growth

We recently submitted a guest blog post for our fantastic partners Retail Pro about three simple customer experience tactics you can implement to drive revenue growth for your business. Because we’re generous, we’ve decided to share the intro of the article here, enjoy this taster and be sure to click through for the full read below!

September 4, 2019

The Influencers: Andrew Busby

Second up to bat in our new series The Influencers, we were lucky enough to speak to the fantastic Andrew Busby. Having worked in the retail industry for over 20 years, Andrew’s time is now primarily spent working as a retail analyst, writer and keynote speaker.