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Webinar | Self-checkout: What Consumers Really Think?

April 29, 2023

Operations

Self-Checkout (SCO) is predicted to grow to a $10 billion market in 2023 – yet for many retailers, the impact on customer experience and overall satisfaction remains a blindspot. Chief Data Officer, Gareth Johns, dives into insights from our research, where we heard from over 40,000 shoppers on their motivational drivers for using self-checkout.

In this webinar, discover:
• What triggers shoppers to choose SCO over cashier-operated terminals
• The impact of SCO on overall consumer sentiment
• Checkout preferences of the modern-day consumer
• How basket size and other factors correlate to ease of checkout
• Unique and clever ways to capitalize on existing SCO strategies

Author

TruRating

Real people, trusted feedback.

At TruRating, we capture real-time, transaction-linked feedback at scale. Integrating with point of sale systems and other touchpoints, we provide retail businesses with reliable customer insights to drive improvements, enhance experiences, and boost performance.

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