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Latest insights

retail data

Harnessing retail data – how analytics and AI are redefining store performance

Explore how retail data and analytics are empowering leaders to improve conversion, consistency, and customer experience.
jd sports canada

JD Sports Canada partners with TruRating to bring real-time shopper insight to every store 

TruRating is proud to announce that JD Sports Canada is now live with TruRating, joining JD Sports US in using real-time customer feedback.
ai retail operational excellence

AI in retail – how artificial intelligence is changing the retail industry

Discover how AI in retail is transforming operations, boosting conversion, and enhancing customer experience with real-world brand examples.
nrf 2026

TruRating takes to the field at NRF 2026 to reveal coaching that converts

Discover TruRating at NRF 2026. See AI-powered coaching and real-time performance intelligence that links CX to sales and loyalty.

Blogs

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retail data

Harnessing retail data – how analytics and AI are redefining store performance

Explore how retail data and analytics are empowering leaders to improve conversion, consistency, and customer experience.
ai retail operational excellence

AI in retail – how artificial intelligence is changing the retail industry

Discover how AI in retail is transforming operations, boosting conversion, and enhancing customer experience with real-world brand examples.
retail performance metrics

Retail performance metrics – how to measure and improve store results

Discover retail performance metrics that link customer experience to revenue. Learn how real-time feedback improves store results.
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Reports

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customer loyalty in retail

How to build customer loyalty in retail

Struggling with repeat customers? Find out how to build customer loyalty in retail using data-driven strategies that maximize retention.
how to increase ATV in retail

How to increase ATV in retail

Find out how to increase ATV in retail with insights from our guide, by combining service, sales-driven culture, and actionable data insights
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report
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Case studies

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Crowds of shoppers on Regent Street in Central London, UK in the summer of 2018. In the foreground is a Muslim women pushing a stroller.

Combining custom questions with no-stress setup

Discover how Monsoon Accessorize used TruRating to improve CX, gather real-time insights, and deploy across 140 stores with zero IT disruption.
RPG-1-pboj63qk5ohlo6e5axq7r34ihxunxqcbkv3t4h95ls

Delivering the ‘Ultimate Customer Experience’

Delivering the ‘Ultimate Customer Experience’. Discover how retailers are using TruRating to improve their business with better customer insights.
Longo

Analyzing Customer Loyalty by Segment

Analyzing Customer Loyalty by Segment. Discover how retailers are using TruRating to improve their business with better customer insights.
Terre Haute - Circa May 2020: Five Below Retail Store. Five Below is a chain that sells products that cost up to 5 dollars.

Understanding your CX by Department

Understanding your CX by Department. Discover how retailers are using TruRating to improve their business with better customer insights.
Bealls Store

Unlocking the behaviors to create legendary guest experiences

Unlocking the behaviors to create legendary guest experiences. Discover how retailers are using TruRating to improve their business with better customer insights.
Produce section in grocery store

Identifying and fixing a drop in C-sat

Identifying and fixing a drop in C-sat. Discover how retailers are using TruRating to improve their business with better customer insights.
cropped-logo-1.jpg

Mitigating a safety crisis during Covid

Mitigating a safety crisis during Covid Discover how retailers are using TruRating to improve their business with better customer insights.
Buford, USA - Jan 17th 2021: Front view of the New Balance store located in Buford, GA.

Testing customer response to a new store layout

Testing customer response to a new store layout. Discover how retailers are using TruRating to improve their business with better customer insights.
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Events

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nrf 2026

TruRating takes to the field at NRF 2026 to reveal coaching that converts

Discover TruRating at NRF 2026. See AI-powered coaching and real-time performance intelligence that links CX to sales and loyalty.
holiday shopping trends 2025

Value masterclass – the secrets to a strong holiday season in a price-sensitive environment

Discover 2025’s holiday retail trends in TruRating’s value masterclass. Learn how to drive confident spending in a price-sensitive market.
nrf europe 2025

TruRating at NRF Europe 2025 – bringing retail together in Paris

TruRating joins NRF Europe 2025 in Paris, showcasing retail performance insights at the Innovators Showcase. Meet our team 16–18 Sept.
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Press

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jd sports canada

JD Sports Canada partners with TruRating to bring real-time shopper insight to every store 

TruRating is proud to announce that JD Sports Canada is now live with TruRating, joining JD Sports US in using real-time customer feedback.
forrester nrf europe

TruRating named in Forrester’s “2025 NRF Europe Innovators: Retail-Focused Tech Companies To Watch”

TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
one billion ratings

TruRating surpasses one billion verified customer ratings

TruRating, the retail performance platform helping brands turn everyday feedback into business results, has reached a major milestone: over one billion verified customer ratings collected at the point of experience.
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News

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Business-Culture-Awards-Finalist-Blog-Image

TruRating named finalist at the 2025 Business Culture Awards

We’re delighted to announce that TruRating has been named a finalist for the Best Brand & Values Initiative at the 2025 Business Culture Awards.
martech 50 2025

TruRating recognised in BusinessCloud’s MarTech 50 for 2025

We’re excited to share that TruRating has officially been named to the 2025 MarTech 50, BusinessCloud’s annual ranking of the UK’s most innovative marketing technology companies.
People-In-Retail-Awards-Finalist-social

TruRating named finalist for People in Retail Awards 2025

TruRating is shortlisted for Retail Partner of the Year at the 2025 People in Retail Awards for helping retailers turn feedback into results.
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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide