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CX

CX

retail conversion

Retail conversion guide – definition, formula, benchmarks, fixes

Struggling to turn store visitors into paying customers? Download our Conversion Analysis Guide to uncover proven strategies that drive purchases, improve customer experience, and boost your bottom line.
shoptalk luxe spring 2026

ShopTalk Spring 2026 – Tap to Rate is coming to the show floor

ShopTalk Spring 2026 returns to Las Vegas. See how Tap to Rate captures real-time attendee feedback across sessions, networking, and the expo floor.
software as a service

Why software with a service is replacing SaaS for POS-driven businesses 

Traditional SaaS falls short for POS-driven businesses. Learn how Software with a Service turns POS feedback into revenue growth.
perceived value

Perceived value in retail – how experience shapes pricing, loyalty, and spend

Learn how perceived value in retail is shaped by in-store experience, pricing clarity, and trust, and why it drives loyalty and spend.
nrf 2026 day trurating

NRF 2026 – day three, and closing out an incredible show

Day three at NRF 2026 closed out an incredible week with strong partnerships shared insights and honest conversations about retail performance.
nrf 2026 day two

NRF 2026 – day two on the ground

Day two at NRF 2026 highlighted that retailers are looking for clearer insight better coaching and action at the store level.
nrf 2026 day one

NRF 2026 – day one on the ground

Day one at NRF 2026 brought strong energy, real conversations, and a clear focus on coaching, execution, and store performance.
customer loyalty in retail

How to build customer loyalty in retail

Struggling with repeat customers? Find out how to build customer loyalty in retail using data-driven strategies that maximize retention.
trurating international brilliance awards

TruRating named finalist at the International Brilliance Awards 2026

TruRating has been named a finalist for the International Business Brilliance Awards for transforming feedback into performance intelligence.
nrf 2026

TruRating takes to the field at NRF 2026 to reveal coaching that converts

Discover TruRating at NRF 2026. See AI-powered coaching and real-time performance intelligence that links CX to sales and loyalty.
real time feedback and customer experience

Real-time feedback and customer experience – the new standard for retail

Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
forrester nrf europe

TruRating named in Forrester’s “2025 NRF Europe Innovators: Retail-Focused Tech Companies To Watch”

TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report

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TruRating for business

Take a more open approach to customer feedback

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide