CX

CX

ShopTalk Spring 2026 returns to Las Vegas. See how Tap to Rate captures real-time attendee feedback across sessions, networking, and the expo floor.
Traditional SaaS falls short for POS-driven businesses. Learn how Software with a Service turns POS feedback into revenue growth.
Learn how perceived value in retail is shaped by in-store experience, pricing clarity, and trust, and why it drives loyalty and spend.
Day three at NRF 2026 closed out an incredible week with strong partnerships shared insights and honest conversations about retail performance.
Day two at NRF 2026 highlighted that retailers are looking for clearer insight better coaching and action at the store level.
Day one at NRF 2026 brought strong energy, real conversations, and a clear focus on coaching, execution, and store performance.
TruRating has been named a finalist for the International Business Brilliance Awards for transforming feedback into performance intelligence.
Discover TruRating at NRF 2026. See AI-powered coaching and real-time performance intelligence that links CX to sales and loyalty.
Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
Retail’s legacy tools, mystery shops and promoter scores, create compliance theater, not performance. True growth comes from behavioral signal.
TruRating joins NRF Europe 2025 in Paris, showcasing retail performance insights at the Innovators Showcase. Meet our team 16–18 Sept.

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide