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CX

CX

retail innovation forum 2025

Gareth Johns attends dunhumby’s Retail Innovation Forum 2025

Gareth Johns shares key takeaways from the dunnhumby ventures Retail Innovation Forum 2025, where experts explored AI, data, and customer experience trends.
customer retention in retail masterclass

Customer retention in retail – masterclass

Improve customer retention in retail with data-driven strategies. Learn how top brands drive loyalty and repeat visits in our free masterclass.
customer experience analytics

Customer experience analytics – strategies and tools

Improve your customer engagement strategy and loyalty with customer experience analytics. Learn how to turn data into insights that drive revenue growth.
nfc in retail

NFC in retail – examples and strategies

NFC in retail enables fast payments, real-time feedback, and interactive shopping. Learn how this technology is transforming CX.
how to improve customer experience in retail stores

How to improve customer experience in retail stores

Learn how to improve customer experience in retail stores with 17 proven strategies, including examples from leading brands.
roi of customer experience

The ROI of customer experience – calculating the value of CX

Bad CX impacts revenue and churn. Learn how to measure the ROI of customer experience, track key metrics, and improve customer satisfaction.
retail customer journey

How to create a retail customer journey map

Learn how to create a retail customer journey map and discover the key stages, touchpoints, and strategies for an omnichannel retail journey.
how to measure customer service

How to measure customer service – metrics and tools

Discover how to measure customer service in retail with the right metrics and tools. Improve satisfaction and performance in your stores.
Customer-Insight-Analysis-Blog-Image

Customer insight analysis – strategies and techniques

Learn customer insight analysis strategies and techniques to drive smarter business decisions and enhance customer experiences.
Problem-with-conversion-analaysis

The problems with conversion analysis today

At its core, conversion in retail is about turning browsers into buyers. Whether it's online or in-store, the goal is to get customers to complete a desired action, like making a purchase.
Experiential-Retail-Blog-Image

Experiential retail – examples and strategies

The retail industry is continually adapting to new consumer trends and preferences, and right now, there is a strong emphasis on experiential retail. This customer experience approach significantly transforms the shopping experience by incorporating interactive activities that engage customers.
Conversion-Blog-Image-1v2

Retail conversion analysis guide

Struggling to turn store visitors into paying customers? Download our Conversion Analysis Guide to uncover proven strategies that drive purchases, improve customer experience, and boost your bottom line.
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide