Say Hello
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In
CX

CX

retail performance layer operating model

How the Retail Performance Layer transforms the operating model

Retail’s legacy operating model wasn’t built for speed or precision. Learn how the Retail Performance Layer rewires execution for today.
retail performance layer

The cost of operating blind – what happens without a Retail Performance Layer

Without a Retail Performance Layer, you're not just blind to execution gaps, you’re scaling them. Here's what it’s costing your business.
retail performance layer

Introducing the Retail Performance Layer

TruRating's Strategic Advisor, Zack Hamilton, introduces the Retail Performance Layer, a real-time execution system that solves retail's billion-dollar strategy gap.
from insight to impact webinar

From insight to impact – what retail executives really want from CX

Join our From Insight to Impact webinar to learn how to turn feedback into action, prove ROI, and drive real retail results, fast. Save your seat today!
one billion ratings

TruRating surpasses one billion verified customer ratings

TruRating, the retail performance platform helping brands turn everyday feedback into business results, has reached a major milestone: over one billion verified customer ratings collected at the point of experience.
Zack-Blog---Aarons

From behavior change to business performance – what I learned rebuilding the sales effectiveness model at Aaron’s 

Zack Hamilton, Strategic Advisor at TruRating, shares how Aaron’s boosted sales effectiveness, and how feedback could’ve taken it further.
People-In-Retail-Awards-Finalist-social

TruRating named finalist for People in Retail Awards 2025

TruRating is shortlisted for Retail Partner of the Year at the 2025 People in Retail Awards for helping retailers turn feedback into results.
driving retail performance

Customer strategies for retail executives

Discover actionable customer strategies for retail executives to drive growth, boost retention, and connect CX to board-level outcomes.
6-CX-Metrics-that-Matter-v2

The 6 CX metrics in retail that matter 

Learn how retailers are replacing vanity CX metrics with KPIs like ATV, conversion, and retention to strengthen revenue and loyalty.
zack hamilton

Zack Hamilton joins TruRating as Strategic Advisor

Meet Zack Hamilton, TruRating’s new Strategic Advisor, bringing bold thinking and CX strategies to drive next-level retail performance.
ShopTalk-Europe-Final-Image

Shoptalk Europe 2025 – the customer journey is just getting started

Join TruRating at Shoptalk Europe 2025 to explore how real-time feedback powers unified commerce and drives revenue from digital to in-store
Maturity-Model-Blog-Image

TruRating launches Data Maturity Model to help retailers turn insight into impact

We unveil our Data Maturity Model to help retailers connect insights to outcomes and drive smarter decisions across every store
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report

Find more content curated just for you

TruRating for business

Take a more open approach to customer feedback

Discover TruRating for business
Request a demo

Products

Company

Resources

Facebook X-twitter Youtube Instagram Linkedin
IS 683019

Solutions

  • Tutorials
  • Grocery
  • Convenience
  • Fuel
  • Economy
  • Resturant
  • Hospitality
  • E-commerce
  • Government

Products

  • Instore
  • Digital
  • Post Purchase
  • Consumer Engagement

Company

  • What we believe
  • Our Vision
  • How we are changing the world
  • How can you help?

Resources

  • Case Studies
  • News
  • Insights
  • Press
  • Partners

Trial a free demo

Facebook X-twitter Youtube Instagram Linkedin

© 2025 TruRating All Rights Reserved

Website built by MyWork

Request a demo

Connect with a TruRating representative for more information about our solutions.

You’ll be in great company...

logo-new-balance-colour.png

“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

five-below-icon

“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide