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How to get your customers to trade up in retail

There are at least five basic ways for retailers to drive up their revenues...
POS_A Hub for innovation

Why Asking One Question is More Than Enough for CX Surveys

A Customer Experience Catch-22 – CX Surveys When it comes to market research and CX surveys, would you rather ask 100 people 20 questions or 2,000 people a single question each? Is the end result the same? Or does one approach provide better results?
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Are Consumer Behaviors Changing in Light of COVID-19?

In 2020, the impact of COVID-19 forced retailers to rapid decision-making and advancement like never before. In a year described as ‘The Great Acceleration’ slow to move sectors like grocery saw digital adoption jump 53% in a year.
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How to drive repeat visits

There are at least five basic ways for retailers to drive up their revenues.
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How to take a departmental approach to your in-store experience

Experiential retail has been a hot topic over the past few years, but in light of the pandemic, much of this innovation has been put on hold as retailers have been challenged by a new set of priorities...
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Increasing your revenue as a retailer – one more item in the basket

There are at least five basic ways for retailers to drive up their revenues...
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What is a good response rate for customer satisfaction surveys?

Without a constant flow of in-store data, actionable decision-making is near impossible. To deliver here, you need response rates of at least 60-70% daily. So how do you make the jump?
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Dash 2.0 updates

As we continue to build up to the full release of Dashboard 2.0 another round of updates are now available for you to take advantage of over the next few weeks.
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How Millenial and Gen-Z retail habits are changing after COVID

While there has been much talk about the great shift and existential challenge that COVID-19 poses to retailers, we have heard less about the impact at a generational level.
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COVID-19: measuring customer safety experience in-store

As stores across the world re-open, there is a huge focus on customer safety.  For CEOs and store operations executives, a lack of visibility at a store level is a huge issue.
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Steve Dennis – Remarkable Retail

Steve Dennis, is a top 10 retail influencer, world renowned keynote speaker and lecturer and Forbes columnist. With the recent publication of his first book Remarkable Retail, we sat down and talked through the ideas within, and some of Steve's influences along the way.

Communicating with impact in extraordinary times

As COVID-19 continues to cause disruption, we examine how the framing of customer feedback can impact communications with consumers and citizens both.
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13 retail experts on life after COVID-19

While many retailers have been focused on the fundamental necessities just to keep operations running over the last few months, as we start to look towards a world in which stores are open again, the question arises, what will be waiting for us on the other side?
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Supporting the Coronavirus Relief

Charity is close to the heart of everything we do here at TruRating, and in the light of the disruption and chaos in the wake of the Coronavirus, we couldn’t just sit back and watch.
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TruRating takes Supplier of the Year at Inside Retail’s Retailer Awards 2020

Continuing a hot streak this year, Team Oz was delighted to take home gold in the category of Retail Supplier of Year.

Worth it or wasted? The consumer view on retail technology in 2024.

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

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Worth it or wasted? The consumer view on retail technology in 2024.