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Blog

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Employee turnover in retail – what it’s costing you and how to fix it

Struggling with employee turnover in retail? Learn causes, costs, and strategies to reduce churn and improve retention across your workforce.
customer lifetime value

What is customer lifetime value and why is it important?

Learn how to measure and increase customer lifetime value (CLV) with real-time insights, behavioral data, and strategies to boost retention.
how to design a retail store layout

How to design a retail store layout – a guide for retailers

Learn how to design a retail store layout that fits your brand and demographic. We discuss strategies, layout types, and best practices.
how to improve website usability with feedback

How to improve website usability with feedback

Understanding user behaviour on your website is essential for improving website usability, customer satisfaction, and, ultimately, revenue.
customer experience analytics

Customer experience analytics – strategies and tools

Improve your customer engagement strategy and loyalty with customer experience analytics. Learn how to turn data into insights that drive revenue growth.
retail market segmentation

Retail market segmentation – strategies and benefits

Explore retail market segmentation strategies to improve loyalty, craft targeted campaigns, and grow profits by understanding customer groups
nfc in retail

NFC in retail – examples and strategies

NFC in retail enables fast payments, real-time feedback, and interactive shopping. Learn how this technology is transforming CX.
how to improve customer experience in retail stores

How to improve customer experience in retail stores

Learn how to improve customer experience in retail stores with 17 proven strategies, including examples from leading brands.
retail competitor analysis

Retail competitor analysis – strategies and tips

A retail competitor analysis can help you gain critical insights, stay competitive, and drive growth in a changing market.
roi of customer experience

The ROI of customer experience – calculating the value of CX

Bad CX impacts revenue and churn. Learn how to measure the ROI of customer experience, track key metrics, and improve customer satisfaction.
retail store staff training

Retail store staff training – tips and strategies

In this guide, we explore the importance of retail store staff training and provide actionable strategies for creating impactful training programs that equip your team with the skills they need to succeed.
holiday report

The store ops guide to creating magic this holiday season

In this quick guide, we’ve gathered insights from over 100,000 consumers and practical tips to help your store deliver an unforgettable holiday experience.
atv guide

How to get your frontline to think “sales”, not just “service

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide