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Blog

Blog

why retail rollouts fail

Why retail rollouts fail – the broken pilot validation loop

Retail pilots often fail in rollout, not design. Discover why rollouts break down, and how behavioral signal can flip rollout success rates.
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The opportunity hiding in your bottom quartile stores

Uncover the lost revenue hiding in your bottom quartile stores. Learn how execution gaps quietly drag down performance (and how to fix them).
retail performance layer operating model

How the Retail Performance Layer transforms the operating model

Retail’s legacy operating model wasn’t built for speed or precision. Learn how the Retail Performance Layer rewires execution for today.
retail performance layer

The cost of operating blind – what happens without a Retail Performance Layer

Without a Retail Performance Layer, you're not just blind to execution gaps, you’re scaling them. Here's what it’s costing your business.
retail performance layer

Introducing the Retail Performance Layer

TruRating's Strategic Advisor, Zack Hamilton, introduces the Retail Performance Layer, a real-time execution system that solves retail's billion-dollar strategy gap.
fake reviews

How to deal with fake reviews

Fake reviews are hurting honest businesses. Learn how to protect your brand, build trust, and turn real customer feedback into social proof.
Zack-Blog---Aarons

From behavior change to business performance – what I learned rebuilding the sales effectiveness model at Aaron’s 

Zack Hamilton, Strategic Advisor at TruRating, shares how Aaron’s boosted sales effectiveness, and how feedback could’ve taken it further.
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The 6 CX metrics in retail that matter 

Learn how retailers are replacing vanity CX metrics with KPIs like ATV, conversion, and retention to strengthen revenue and loyalty.
Employee-Turnover-Blog-Image

Employee turnover in retail – what it’s costing you and how to fix it

Struggling with employee turnover in retail? Learn causes, costs, and strategies to reduce churn and improve retention across your workforce.
customer lifetime value

What is customer lifetime value and why is it important?

Learn how to measure and increase customer lifetime value (CLV) with real-time insights, behavioral data, and strategies to boost retention.
how to design a retail store layout

How to design a retail store layout – a guide for retailers

Learn how to design a retail store layout that fits your brand and demographic. We discuss strategies, layout types, and best practices.
how to improve website usability with feedback

How to improve website usability with feedback

Understanding user behaviour on your website is essential for improving website usability, customer satisfaction, and, ultimately, revenue.
atv guide

How to get your frontline to think “sales”, not just “service

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide