CX

TruRating helps a global retailer achieve their most critical KPI and collect real-time insights, without compromising throughput efficiency at the till. This customer, an industry-leading global supermarket chain with 10,000+ stores in over 20 countries, is renowned for its competitively low prices, streamlined store layouts, and extensive product offerings, consistently aiming to impress customers from the moment they entire the store.

Much of my time is spent speaking with retail leaders, developing thought partnership CX strategy and quite honestly, spending time in stores. On a recent morning, I arrived at a mid-box retailer where they were just completing their morning huddle.

In the final installment of our latest Consumer Insights Report, we take a look at a key, if often undersung consideration - the long-term beneficial impacts of understanding and acting on the ethical concerns of your consumer base (in case you missed them Parts 1, 2, and 3 are all still available).

In Parts 1 and 2 of our Inflation Report, we looked at the cross-generational impacts of inflation and how global price rises on daily necessities are impacting consumer habits respectively. 

In Part 3 of the report, we turn our eye to how inflation is leading to a new consumer mindset overhaul - one less inclined to discretionary purchases, yet at the same time more willing to potentially try new retail options. 

While it would be nice to say it’s been a long time since retail was met with a singularly dominant challenge, the global cost-of-living crisis has picked up the reins from where COVID-19 left off. 

We take a look at some of the key initiatives you can action to improve the in-store experience...

We catch up with 7 leading retail experts to get their take on the state of customer loyalty in 2021 and beyond...